Privacy Policy

Last updated: 2026-04-07

At GovSignal, we are committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (govsignal.co) and utilize our services.

Information We Collect

We collect information in several ways:

Information You Provide Directly: When you create an account, subscribe to our services, contact our support team, or interact with our platform, we collect information such as your name, email address, company name, job title, phone number, and billing information. If you upload documents or data to our platform, we collect and store that content.

Automatically Collected Information: When you access GovSignal, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and device identifiers. We use cookies and similar tracking technologies to gather this data.

Payment Information: If you make a purchase, we collect payment details through secure third-party payment processors. We do not store complete credit card information on our servers.

Communications: When you email us, call our support team, or submit forms, we collect and retain your communications for service improvement and customer support purposes.

Third-Party Data: We may receive information about you from third parties, including business partners, marketing partners, and data enrichment services, which we combine with other information we collect.

How We Use It

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our services; process transactions; send transactional communications; and respond to your inquiries.

Communication: To send you product updates, security alerts, service announcements, and customer support responses. We will only send marketing communications if you have opted in to receive them.

Analytics and Improvement: To analyze usage patterns, monitor system performance, troubleshoot technical issues, and enhance user experience and product functionality.

Security and Compliance: To detect, prevent, and address fraud, abuse, and security incidents; enforce our terms of service; and comply with applicable legal obligations.

Personalization: To customize your experience, display relevant content, and provide targeted recommendations based on your interests and activity.

Marketing: To conduct marketing campaigns, market research, and promotional activities, only with your consent where required by law.

Legal Obligations: To comply with court orders, subpoenas, and government requests; protect our legal rights; and establish, exercise, or defend legal claims.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We share information with vendors and service providers who perform functions on our behalf, including cloud hosting providers, payment processors, email delivery services, and customer support platforms. These providers are contractually obligated to use your information only to provide services to us and maintain confidentiality.

Business Transfers: If GovSignal is involved in a merger, acquisition, bankruptcy, dissolution, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before such a transfer occurs.

Legal Requirements: We may disclose your information when required by law, such as in response to court orders, subpoenas, or government requests. We will attempt to provide notice of such disclosures where legally permissible.

Consent: We may share your information with your explicit consent for specific purposes you authorize.

Aggregate Data: We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, analytics, and other purposes.

Cookies

GovSignal uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our services.

Types of Cookies: We use essential cookies required for platform functionality, authentication cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand user behavior and improve our services.

Your Cookie Choices: You can control cookies through your browser settings and choose to accept, reject, or delete cookies. Please note that disabling certain cookies may limit your ability to use some features of our platform.

Third-Party Cookies: Our website may include third-party services that set their own cookies. We recommend reviewing their privacy policies to understand how they collect and use information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate, incomplete, or outdated information.

Deletion: You may request deletion of your personal information, subject to certain legal exceptions and legitimate business needs.

Portability: You may request that we provide your information in a portable format suitable for transfer to another service provider.

Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Withdraw Consent: Where we rely on your consent, you may withdraw it at any time, though this does not affect the lawfulness of processing before withdrawal.

To exercise these rights, please contact us at support@govsignal.co with your request. We will respond within 30 days or as required by applicable law.

Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include encryption in transit and at rest, secure authentication protocols, regular security audits, and employee access controls.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use industry-standard security practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

Children's Privacy

GovSignal services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take reasonable steps to delete such information and terminate the child's account. Parents or guardians who believe we have collected information about a child should contact us immediately at support@govsignal.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where required, by providing additional notice such as email notification or a prominent notice on our website.

Your continued use of GovSignal following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@govsignal.co

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or regulatory body.